Payment and Refund Policy

Payment and refund terms for Porto Airport Transfers services

💳 Payment Terms

Confirmation Deposit

A non-refundable deposit of €10 is required to confirm the booking.

This amount is NOT refundable in case of cancellation or customer withdrawal.

Remaining Payment

The remaining amount can be paid to the driver at pickup, in cash or card (subject to availability).

🔄 Refund Policy

Non-Refundable Deposit

The €10 deposit is non-refundable under any circumstances, including:

  • Customer cancellation
  • Service withdrawal
  • No-show
  • Travel plan changes

Full Refund

Full refund (including deposit) only occurs in the following situations:

  • Service cancellation by the company
  • Impossibility of service provision due to company reasons
  • Extreme weather conditions preventing circulation
📝 Booking Modifications

Date/Time Changes

Changes are allowed up to 24h before the transfer, subject to availability. The €10 deposit remains valid for the new date.

No-Show

In case of no-show without prior notice, the deposit is not refunded and the full service amount may be charged.

⏱️ Processing Times

In case of approved refund:

  • Credit card: 5-10 business days
  • MB WAY: 3-5 business days
  • Bank transfer: 3-7 business days
📞 Questions and Complaints

For payment or refund related questions, contact us:

Phone: +351 910 171 767

Email: geral@porto-transfers.com

Available 24/7

⚖️ Legal Information

This policy complies with Portuguese and European legislation applicable to tourism services. Vinculamigo Unipessoal, Lda. - RNAVT nº 13036